GENERAL QUESTIONS

Olecanvas.com offer the highest security solutions to protect your personal information. Your credit card and personal details are encrypted during transmission using SSL (Secure Socket Layer) which is used on the internet for payments to be processed safely. We use Stripe as our payment processor and no credit card information is stored by us.

We are a manufacturing and wholesale company located in Melbourne, Australia operating worldwide an online store for canvas art prints and paintings and we do not believe art prints should be so expensive. We do not advertise a lot as that leads to extra expenses and nothing is "Free". We advertise only in places which is economical. We provide premium quality at wholesale prices.

Actual colors may vary slightly. This is due to the fact that every computer monitor has a different capability to display colors and also that everyone sees this color differently. Although we try to show our photos as life like as possible but please understand the actual color may vary slightly. We cannot guanrantee that the color you see will accurately portray the true color of the product.

For all your requests concerning your orders or any other requests please get in touch via below methods.

Telephone: +61 1800 111 116

Email: contact@olecanvas.com

Chat on our website at https://olecanvas.com

Facebook Messenger:https://facebook.com/olecanvas

We will attempt to answer all your queries within 24-48 hours.

Custom Orders

Yes, we are manufacturers and we accept your custom pictures for it to get printed and framed. Always great to have memories captured on canvas for wall decor.

Please send us your pictures at contact@olecanvas.com first so we can assess it for quality.

Note: We recomend to use a desktop computer when sending pictures and make sure the size selected is the actual size. 

Sending pictures with mobile phones generally reduce the size when sending emails.

Most Probably Yes! As said earlier we are manufacturers and wholesalers. Our database has literally thousands of images which we cannot put on our website. Should you find one that you like, please email us the link or the image and we will get back to you with a reply very soon irrespective if we can do it or not.

Short Answer YES , please let us know the title name of the product and the approximate size that you are looking for. All images can be made in Single panel and most images can be done in 3 panel and 5 panel as per your requirement. We will send you the mock up of an image as per your requirement before you place the order.

Note: The size dimensions will vary from a single panel, 3 panel and 5 panel. We will let you know the maximum size we can do before you place an order.

SHIPPING

We ship directly from our various fulfilment centres around the world (Australia, New Zealand, China, USA, Netherlands and Italy). We have multiple fulfilment centres if you ordered multiple items please note that they may arrive separately. 

NOTE: We are not responsible if a package is undelivered because of missing, incomplete, or incorrect destination address. Please enter the correct shipping details when checking out. If you realize you have made an error, simply e-mail us at contact@olecanvas.com  as soon as possible.

olecanvas.com is not responsible under any circumstances for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.

Yes, we ship worldwide and all the products have Free Shipping.

We process our customer orders within 1-3 business day after we receive them. We will forward the tracking number to you as soon as the product ships. The tracking number takes 3-5 days to get activated and can be tracked on our website at https://olecanvas.com/pages/track-your-order 

The Shipments can also be tracked your Country's local postal website for example: USPS (USA) AUSPOST( Australia) and likewise for Canada Post, UK and so on.

We ship worldwide in most countries. Certain countries have strict regulations and there could be some issues. Please write to us should you have any concerns at contact@olecanvas.com

We ship by various methods:

Here is an estimate of the shipping times.  Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times.

Location

Estimated Shipping Time

Australia, New Zealand, UK, Canada

10-20 business days

United States of America

10-25 business days

Other Countries

15-30 business days 

Note: In some circumstances, you might have to collect your package from your local post office.

In most cases the delivery is door to door however, please be aware that deliveries are not always guaranteed to your doorstep as certain countries may have local taxes or regulations to collect from local post office. Therefore, shipping carriers may request customers to collect orders from their offices.

Note: OleCanvas is not responsible for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.

The Shipping cost is currently FREE for all orders.

Payments

Please allow 5-10 business days for the refund to reflect your account.

We accept most payment cards and options such as Master Card, Visa, American Express, Pay Pal, Apple Pay and Google Pay.

Guarantee Satisfaction

Olecanvas.com accept returns within 7 days of delivery. Also  Should you wish to cancel your order please do it within 24 hours of placing it.

All our Canvas are custom made, crafted and adjusted by hand to make sure it has the best quality in order to satisfy your needs. Our team works extremely hard to produce the best products for our customers; therefore all returns are within 7 days of delivery.

Note:

If your item arrives damaged or broken for some reason, please contact us within 7 days after delivery and we will be happy to send you a replacement. 

More on our: Returns & Refund Policy

Packages very rarely get lost. Unless you provided us with an incorrect shipping address, they will get to their destination 99.99% of the time.

But on some rare occasions, customs will hold a package much longer than expected. For that reason, if you still did not receive your shipment within 60 days, contact us and we will refund 100% of your order.

When your shipment finally gets to you after those 60 days, it is yours to keep, even if we have already refunded your entire order.

Refund Policy

All our Canvas are custom made, crafted adjusted by hand to make sure it has the best quality to satisfy your needs. Our team works extremely hard to produce the best products for our customers. Customers can claim a refund or store credit within 7 Days of delivery if not satisfied with a product. More on our simple Returns and Refund Policy Click Here